Configuration

Once you have successfully installed the extension, go to Stores -> Configuration -> MageComp -> Cancel Order to configure the extension for use.

Cancel Order - Enable or disable the extension from here.
Customer Groups - Select the customer groups for whom you want to enable the order and item cancellation pop-up.
Order Statuses - Enable order and item cancellation ability based on order status.
Cancel Order Valid Till (Days) - Enter the number of days for which the order and item cancellation functionality can be used.

Cancellation Popup - Enable frontend cancellation popup from here.
Cancel Order Title - From here, you can set the frontend order cancellation popup title that you want to display.
Cancel Item Title - From here, you can set the frontend item cancellation popup title that you want to display.
Order Cancellation Reasons - The extension comes with the option to add multiple order and item cancellation reasons to display in the store frontend popup as a dropdown.
Cancellation Popup Note - Enter confirmation message for successful cancel request submission.

Admin Approval Required - Set auto cancellation or manual approval for the cancellation request by the customer.
Order Rejection Reasons - Add multiple order and item cancellation rejection reasons to display in the admin approval option as a dropdown.
Cancellation Pending Message - Set message shown to customer when a cancellation request is pending from the admin for approval.
Cancellation Approved Message - Set message shown to customer when a cancellation request is approved by the admin.
Cancellation Rejected Message - Set message shown to customer when a cancellation request is rejected by the admin.

The extension also supports auto-cancellation of orders based on certain conditions.

Auto Cancel Order - Enable automatic cancellation of orders.
Auto Order Statuses - Select the order status to enable auto-cancellation of orders.
Payment and Duration - Set payment methods and duration to enable auto-cancellation of orders.
Auto Cancel Start Date - Set date and time to enable auto cancellation of orders.

Send Emails to - Enter the admin email ID to which you want to receive an order and item cancellation email.
Email Sender - Select the Email sender using which you want to send the order and item cancellation email.
Email Template for Customer (Pending) - Select the Email template that you want to use for sending the order and item cancellation approval pending email to the customer.
Email Template for Customer (Approved) - Select the Email template that you want to use for sending the order and item cancellation approved email to the customer.
Email Template for Customer (Rejected) - Select the Email template that you want to use for sending the order and item cancellation rejected email to the customer.
Email Template for Admin (New Request) - Select the Email template you want to use for sending a new order and item cancellation request email to the admin.
Email Template for Customer (Auto Approved) - Select the Email template that you want to use for sending the order and item cancellation automatically approved email to the customer.
Email Template for Admin (Auto Approved) - Select the Email template that you want to use for sending the order and item cancellation automatically approved email to the admin.

MSG91 Configuration

Cancel Order SMS Notification - Enable it to send order and item cancellation notifications to customers via SMS.
SMS Gateway - Select the Msg91 SMS Gateway from the dropdown.
Msg91 Sender ID - Enter the sender ID or Name provided by Msg91.
Msg91 Authentication Key - Enter the authentication key of MSG91.
Send Message API - Select the API for sending messages as a DLT Template or a Campaign Template.
Route - Select the route from the dropdown, whether you need to send it as promotional or transactional.
API URL - Enter API URL for Msg91.
DLT Dev Mode - Admin can activate the DLT dev mode from here.

Twilio Configuration

Cancel Order SMS Notification - Enable it to send order and item cancellation notifications to customers via SMS.
SMS Gateway - Select the Twilio SMS Gateway from the dropdown.
NOTE: To use Twilio SMS Gateway, you need to run the ‘composer require twilio/sdk‘ command in the terminal.
Twilio Account SID - You need to enter the Account SID from Twilio.
Twilio Auth Token - Enter the Auth Token from Twilio.
Twilio Mobile Number - Enter the mobile number that you have purchased from Twilio.

WhatsApp Configuration - Enable it to send order and item cancellation notifications to customers via WhatsApp.
WhatsApp Gateway - Select WhatsApp API as the gateway.
Client ID - Add the client ID of WhatsApp API.
Instance ID - Add the instance ID of WhatsApp API.
API URL - Enter the API URL for WhatsApp API.

Country Flag - Enable country flag for mobile number from here.
Country Digit - Add the country and allowed digits for validation. Admin can add countries according to the requirement and delete them easily.

Notification - Enable SMS/WhatsApp notifications for order and item cancellation from here.
Notification Type - Select the type of notification from here.
Order Auto Cancel Success Text - Set custom text using variables for sending an order automatically cancelled notification to the customer.
Order Cancel Pending Text - Set custom text using variables for sending an order cancellation pending approval notification to the customer.
Order Cancel Approved Text - Set custom text using variables for sending an order cancellation approved notification to the customer.

Order Cancel Rejected Text - Set custom text using variables for sending an order cancellation rejected notification to the customer.
Item Auto Cancel Success Text - Set custom text using variables for sending an item automatically cancelled notification to the customer.
Item Cancel Pending Text - Set custom text using variables for sending an item cancellation pending approval notification to the customer.
Item Cancel Approved Text - Set custom text using variables for sending an item cancellation approved notification to the customer.

Item Cancel Rejected Text - Set custom text using variables for sending an item cancellation rejected notification to the customer.
DLT Template ID - Enter DLT Template ID. This is only for Msg91 SMS API users.
Campaign Name - Enter Campaign Name. This is only for Msg91 SMS API users.

Last updated 1 month ago