> For the complete documentation index, see [llms.txt](https://docs.magecomp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.magecomp.com/magento-2-cancel-order-by-customer-extension/configuration.md).

# Configuration

Once you have successfully installed the extension, go to **Stores -> Configuration -> MageComp -> Cancel Order** to configure the extension for use.

#### General Settings

<figure><img src="/files/KCrlkSCiWvK1a4P1f56C" alt=""><figcaption></figcaption></figure>

* **Cancel Order -** Enable or disable the extension from here.
* **Customer Groups -** Select the customer groups for whom you want to enable the order and item cancellation pop-up.
* **Order Statuses -** Enable order and item cancellation ability based on order status.
* **Cancel Order Valid Till (Days) -** Enter the number of days for which the order and item cancellation functionality can be used.

#### Cancel Order Popup Settings

<figure><img src="/files/NzWUJhclChdq20V9fneW" alt=""><figcaption></figcaption></figure>

* **Cancellation Popup -** Enable frontend cancellation popup from here.
* **Cancel Order Title -** From here, you can set the frontend order cancellation popup title that you want to display.
* **Cancel Item Title -** From here, you can set the frontend item cancellation popup title that you want to display.
* **Order Cancellation Reasons -** The extension comes with the option to add multiple order and item cancellation reasons to display in the store frontend popup as a dropdown.
* **Cancellation Popup Note -** Enter confirmation message for successful cancel request submission.

#### Cancel Order Approval Settings

<figure><img src="/files/qWar66maxUdT2yYzWmgu" alt=""><figcaption></figcaption></figure>

* **Admin Approval Required -** Set auto cancellation or manual approval for the cancellation request by the customer.
* **Order Rejection Reasons -** Add multiple order and item cancellation rejection reasons to display in the admin approval option as a dropdown.
* **Cancellation Pending Message -** Set message shown to customer when a cancellation request is pending from the admin for approval.
* **Cancellation Approved Message -** Set message shown to customer when a cancellation request is approved by the admin.
* **Cancellation Rejected Message -** Set message shown to customer when a cancellation request is rejected by the admin.

#### Auto Cancel Order Settings

The extension also supports auto-cancellation of orders based on certain conditions.

<figure><img src="/files/GpzYzWlwfnWB57I0uzhI" alt=""><figcaption></figcaption></figure>

* **Auto Cancel Order -** Enable automatic cancellation of orders.
* **Auto Order Statuses -** Select the order status to enable auto-cancellation of orders.
* **Payment and Duration -** Set payment methods and duration to enable auto-cancellation of orders.
* **Auto Cancel Start Date -** Set date and time to enable auto cancellation of orders.

#### Email Configuration Settings

<figure><img src="/files/1hkSiFWehLtxKMiuA6qa" alt=""><figcaption></figcaption></figure>

* **Send Emails to -** Enter the admin email ID to which you want to receive an order and item cancellation email.
* **Email Sender -** Select the Email sender using which you want to send the order and item cancellation email.
* **Email Template for Customer (Pending) -** Select the Email template that you want to use for sending the order and item cancellation approval pending email to the customer.
* **Email Template for Customer (Approved) -** Select the Email template that you want to use for sending the order and item cancellation approved email to the customer.
* **Email Template for Customer (Rejected) -** Select the Email template that you want to use for sending the order and item cancellation rejected email to the customer.
* **Email Template for Admin (New Request) -** Select the Email template you want to use for sending a new order and item cancellation request email to the admin.
* **Email Template for Customer (Auto Approved) -** Select the Email template that you want to use for sending the order and item cancellation automatically approved email to the customer.
* **Email Template for Admin (Auto Approved) -** Select the Email template that you want to use for sending the order and item cancellation automatically approved email to the admin.

#### SMS Gateway Settings

**MSG91 Configuration**

<figure><img src="/files/pRwIuHRfqlCrTyyQae50" alt=""><figcaption></figcaption></figure>

* **Cancel Order SMS Notification -** Enable it to send order and item cancellation notifications to customers via SMS.&#x20;
* **SMS Gateway -** Select the Msg91 SMS Gateway from the dropdown.
* **Msg91 Sender ID -** Enter the sender ID or Name provided by Msg91.
* **Msg91 Authentication Key -** Enter the authentication key of MSG91.
* **Send Message API -** Select the API for sending messages as a DLT Template or a Campaign Template.
* **Route -** Select the route from the dropdown, whether you need to send it as promotional or transactional.
* **API URL -** Enter API URL for Msg91.
* **DLT Dev Mode -** Admin can activate the DLT dev mode from here.

**Twilio Configuration**

<figure><img src="/files/jwtSP97sQqvW6GuZHdWa" alt=""><figcaption></figcaption></figure>

* **Cancel Order SMS Notification -** Enable it to send order and item cancellation notifications to customers via SMS.&#x20;
* **SMS Gateway -** Select the Twilio SMS Gateway from the dropdown.
* **NOTE:** To use Twilio SMS Gateway, you need to run the ‘**composer require twilio/sdk‘** command in the terminal.
* **Twilio Account SID -** You need to enter the Account SID from Twilio.
* **Twilio Auth Token -** Enter the Auth Token from Twilio.
* **Twilio Mobile Number -** Enter the mobile number that you have purchased from Twilio.

#### WhatsApp Configuration Settings

<figure><img src="/files/hRGEoWmYjst9TYYw6zIN" alt=""><figcaption></figcaption></figure>

* **WhatsApp Configuration -** Enable it to send order and item cancellation notifications to customers via WhatsApp.&#x20;
* **WhatsApp Gateway -** Select WhatsApp API as the gateway.
* **Client ID -** Add the client ID of WhatsApp API.
* **Instance ID -** Add the instance ID of WhatsApp API.
* **API URL -** Enter the API URL for WhatsApp API.

#### Country Flag Settings

<figure><img src="/files/aeNNfbVJOUnvkuUcBcbo" alt=""><figcaption></figcaption></figure>

* **Country Flag -** Enable country flag for mobile number from here.
* **Country Digit -** Add the country and allowed digits for validation. Admin can add countries according to the requirement and delete them easily.

#### Cancel Order Notification Templates

<figure><img src="/files/hfHQG1K00bhjn7L1GEfx" alt=""><figcaption></figcaption></figure>

* **Notification -** Enable SMS/WhatsApp notifications for order and item cancellation from here.
* **Notification Type -** Select the type of notification from here.
* **Order Auto Cancel Success Text -** Set custom text using variables for sending an order automatically cancelled notification to the customer.
* **Order Cancel Pending Text -** Set custom text using variables for sending an order cancellation pending approval notification to the customer.
* **Order Cancel Approved Text -** Set custom text using variables for sending an order cancellation approved notification to the customer.

<figure><img src="/files/zksu7JtSJN0s2q5pFF7z" alt=""><figcaption></figcaption></figure>

* **Order Cancel Rejected Text -** Set custom text using variables for sending an order cancellation rejected notification to the customer.
* **Item Auto Cancel Success Text -** Set custom text using variables for sending an item automatically cancelled notification to the customer.
* **Item Cancel Pending Text -** Set custom text using variables for sending an item cancellation pending approval notification to the customer.
* **Item Cancel Approved Text -** Set custom text using variables for sending an item cancellation approved notification to the customer.

<figure><img src="/files/phmYTkrrgAHvJRfM1UPg" alt=""><figcaption></figcaption></figure>

* **Item Cancel Rejected Text -** Set custom text using variables for sending an item cancellation rejected notification to the customer.
* **DLT Template ID -** Enter DLT Template ID. This is only for Msg91 SMS API users.
* **Campaign Name -** Enter Campaign Name. This is only for Msg91 SMS API users.