> For the complete documentation index, see [llms.txt](https://docs.magecomp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.magecomp.com/magento-2-cancel-order-by-customer-extension/email-notification.md).

# Email Notification

Admin is notified via email, along with the reason/comment, when a new cancellation request has been submitted by the customer.

<figure><img src="https://807210804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8wMgNeFnYjVGQmgdxMv4%2Fuploads%2FTRoLJL1tVViMYSvYu5Ut%2FEmail%20Admin-new-request.png?alt=media&amp;token=e427af16-0b86-4d2a-81ce-c2ac0b212930" alt=""><figcaption></figcaption></figure>

Customers are notified via email when the order or item is automatically cancelled.

<figure><img src="https://807210804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8wMgNeFnYjVGQmgdxMv4%2Fuploads%2FnjaDGDzyC3odiONS6mon%2FEmail%20Auto-Cancel.png?alt=media&amp;token=074f4fa5-2f23-4778-bcba-7268ba8b2d47" alt=""><figcaption></figcaption></figure>

Customers are notified via email when the order or item cancellation request is automatically approved.

<figure><img src="https://807210804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8wMgNeFnYjVGQmgdxMv4%2Fuploads%2FPFp2FT0aEnuFleKQw4W1%2FEmail%20Auto-Approved.png?alt=media&amp;token=355c6529-fc40-46b2-9dba-34c1e26ae130" alt=""><figcaption></figcaption></figure>

Customers are notified via email when the order or item cancellation request is pending approval from the admin.

<figure><img src="https://807210804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8wMgNeFnYjVGQmgdxMv4%2Fuploads%2FPfsHo6raZVxMJNAoMaCm%2FEmail%20Pending.png?alt=media&amp;token=7e90678b-d518-417d-a637-a9dbccad5080" alt=""><figcaption></figcaption></figure>

Customers are notified via email when the order or item cancellation request is approved by the admin.

<figure><img src="https://807210804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8wMgNeFnYjVGQmgdxMv4%2Fuploads%2FiNLxxqemiPMdde2Ltwbi%2FEmail%20Approved.png?alt=media&amp;token=2ce9c596-9021-4ea4-a15c-4d5750ca47b8" alt=""><figcaption></figcaption></figure>

Customers are notified via email along with the reason when the order or item cancellation request is rejected by the admin.

<figure><img src="https://807210804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8wMgNeFnYjVGQmgdxMv4%2Fuploads%2FK1Mw2C1Kx7IINgbVoTIH%2FEmail%20Reject.png?alt=media&amp;token=69564fe6-7541-4ab1-a716-d1ab2bcd9206" alt=""><figcaption></figcaption></figure>