> For the complete documentation index, see [llms.txt](https://docs.magecomp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.magecomp.com/magento-2-cancel-order-by-customer-extension/frontend-order-cancellation-popup.md).
# Frontend Order Cancellation Popup
Once the customer logs in to their account and navigates to **“My Orders”**, they can find an option to cancel the complete order as shown below.
On clicking **View Order**, the customer can also find the option to cancel the complete order or cancel a specific item.
The extension comes with an order or item cancellation pop-up that triggers on the click of the ‘Cancel Order’ or ‘Cancel Item’ link on the front end. If you enable the pop-up, the extension will ask customers to choose the reason why they want to cancel the order or item, their mobile number, and additional comments; otherwise, the extension will directly cancel the order.
**Cancel Order Popup**
**Cancel Item Popup**
Once the customer fills in all the required order or item cancellation details, the extension will display a successful cancellation message, as shown below.
And this canceled order or item will automatically be listed in the backend canceled order grid.
Customers can view the refund of the canceled order from their My Account in the storefront.