# Chat Message Variables & Objects List

Order Objects (sales\_order)

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{{var order.id}}, 

{{var order.state}}, 

{{var order.status}}, 

{{var order.coupon\_code}},

{{var order.base\_grand\_total}}, 

{{var order.base\_shipping\_amount}}, 

{{var order.base\_subtotal}}, 

{{var order.base\_tax\_amount}}, 

{{var order.discount\_amount}},

 {{var order.grand\_total}}, 

{{var order.shipping\_amount}}, 

{{var order.shipping\_tax\_amount}}, 

{{var order.subtotal}}, 

{{var order.tax\_amount}}, 

{{var order.total\_qty\_ordered}}, 

{{var order.increment\_id}}, 

{{var order.customer\_email}}, 

{{var order.customer\_firstname}},

 {{var order.customer\_lastname}},

 {{var order.order\_currency\_code}}, 

{{var order.store\_name}}, 

{{var order.created\_at}},

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INVOICE Objects (sales\_invoice) 

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{{var invoice.id}}, 

{{var invoice.tax\_amount}}, 

{{var invoice.base\_grand\_total}}, 

{{var invoice.subtotal}}, 

{{var invoice.grand\_total}}, 

{{var invoice.shipping\_amount}}, 

{{var invoice.shipping\_tax\_amount}}, 

{{var invoice.total\_qty}},

 {{var invoice.order\_id}}, 

{{var invoice.increment\_id}}, 

{{var invoice.created\_at}}

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SHIPMENT Objects (sales\_shipment)

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{{var shipment.id}}, 

{{var shipment.increment\_id}},

 {{var shipment.total\_qty}}, 

{{var shipment.order\_id}},

 {{var shipment.customer\_note}},

 {{var shipment.created\_at}},

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 Credit Memo Objects (sales\_creditmemo) 

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{{var creditmemo.id}}, 

{{var creditmemo.increment\_id}},

 {{var creditmemo.grand\_total}}, 

{{var creditmemo.shipping\_amount}}, 

{{var creditmemo.base\_subtotal}},

 {{var creditmemo.subtotal}},

 {{var creditmemo.tax\_amount}}, 

{{var creditmemo.order\_id}}, 

{{var creditmemo.created\_at}}, 

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CUSTOMER Objects (customer\_entity) 

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{{var customer.id}} 

{{var customer.firstname}}

 {{var customer.lastname}} 

{{var customer.email}} 

{{var customer.created\_in}}

 {{var customer.created\_at}}