> For the complete documentation index, see [llms.txt](https://docs.magecomp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.magecomp.com/magento-2-mobile-otp-login-extension-pro/frontend-forgot-password.md).

# Frontend Forgot Password

Whenever a customer clicks on the forgot password option at the time of login, the customer can reset the password either using mobile or email.

## Reset Password using Mobile

Whenever a customer chooses the mobile option to update the password, they will be asked to enter the mobile number for OTP.

<figure><img src="/files/G6pxKebtUT3fSmogmZwl" alt=""><figcaption></figcaption></figure>

If the mobile number digits do not match the country validation configured by the admin in the backend, it will show an error message.

<figure><img src="/files/HNcLsvpyRN0i2BZobrLh" alt=""><figcaption></figcaption></figure>

Once the user enters the correct mobile number and clicks on the Send OTP button, they will receive an SMS with OTP for updating the password.

<figure><img src="/files/nTG3IP9TTB3qCpjCqnJV" alt=""><figcaption></figcaption></figure>

After entering the OTP, the user needs to click on Verify OTP.

<figure><img src="/files/Q9FeLSkHxhs9hG90O9S6" alt=""><figcaption></figcaption></figure>

In case the OTP verification time is out, the user gets the option to Resend OTP.

<figure><img src="/files/pZwMWPV0UgplK6SFARYK" alt=""><figcaption></figcaption></figure>

Once the OTP is verified successfully, the user is redirected to enter the new password. The Forgot Password through OTP is protected by reCAPTCHA.

<figure><img src="/files/56eGP7CCc9371r4flMkL" alt=""><figcaption></figcaption></figure>

Clicking on the Continue button will successfully update the password.

## Reset Password using Email

Whenever a customer chooses the email option to update the password, they will be asked to enter their email ID.

<figure><img src="/files/XEwvG4DnbpKnb0iiWNsN" alt=""><figcaption></figcaption></figure>

After entering the email, click on the Send Email button. The customer will receive an email sent message.

<figure><img src="/files/GbAECm6zXcimPul98s18" alt=""><figcaption></figcaption></figure>

When the customer clicks on the Send Email button, an email will be sent to the customer with a reset password link. Check your email.

<figure><img src="/files/6jZUy6vwzQ1AGWLX61x7" alt=""><figcaption></figcaption></figure>

Clicking on Set a New Password, the customers can update their password.